Privacy Policy

December 1, 2023

Heart’n Soul Hospice (Heart’n Soul) respects its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with Heart’n Soul of our commitment and obligation to meet or exceed most existing privacy standards. We reserve the right to make changes to this Policy at any given time.

This Policy applies to Heart’n Soul and governs any and all its data collection and usage. Through the use of heartnsoulhospice.com, you are therefore consenting to the data collection policies communicated in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Heart’n Soul does not control, nor by individuals not employed or managed by Heart’n Soul. If you visit a website that we mention or to which we provide a link, be sure to review its privacy policy before providing the site with information. It is highly recommended that you review the privacy policies and conditions of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

  • What personally identifiable information is collected from you through our website;
  • Why we collect personally identifiable information and the legal basis for such collection;
  • How we use the collected information and with whom it may be shared;
  • What choices are available to you regarding the use of your data; and
  • The security procedures in place to protect you from the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested; and
  • To contact you in response to a form you complete and submit through our website.

The data we collect from you will be stored no longer than necessary. The length of time we retain said information will be determined based upon the following criteria:

  • The length of time your personal information remains relevant;
  • The length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations;
  • Any limitation periods within which claims might be made;
  • Any retention periods prescribed by law or recommended by regulators, professional bodies or associations;
  • The type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Heart’n Soul does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Heart’n Soul may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that Heart’n Soul may have available for you.

Heart’n Soul may also be in contact with you with regard to completing surveys and/or research questionnaires related to your opinion of current, potential, or future services that may be offered.

Heart’n Soul uses various third-party social media features, including but not limited to, Facebook and other interactive programs. These third parties may collect your IP address and require cookies to work properly. These third parties have their own privacy policies and are not within Heart’n Soul's control.

Disclosure of Information

Heart’n Soul will not use or disclose the information provided by you except under the following circumstances:

  • As necessary to provide services or products you have ordered;
  • In other ways described in this Policy or to which you have otherwise consented;
  • In the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • As required by law, or in response to a subpoena or search warrant;
  • To outside auditors who have agreed to keep the information confidential;
  • As necessary to enforce the Terms of Service on our website; and
  • As necessary to maintain, safeguard and preserve all the rights and property of Heart’n Soul.

Non-Marketing Purposes

Heart’n Soul maintains and reserves the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Heart’n Soul’s products and services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Links to Other Websites

Our website contains links to affiliates and other websites. Heart’n Soul does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Policy applies only and solely to the information collected by our website.

Security

Heart’n Soul takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the users’ personal information under our control.

The Company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy. If you do not agree with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following proper notification or the posting of any updates or changes to our terms and conditions, shall mean that you agree and accept such changes.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please feel free to contact us at the following email address: social@heartnsoulhospice.com